You can get detailed information about your tour payments through our 24/7 communication channels:

• WhatsApp Communication Line

• Messaging Applications on Our Website

• Email Lines

Feel free to contact us using the method that is most convenient for you. We are here to assist you with any questions or information requests you may have.

You can make payments for your tour through the following methods:

• At Our Offices: Visit any of our offices to make your payment in person.

• Via Our Website: Make secure online payments through our official website.

• During the Tour: Payments can also be made directly during the tour.

For more detailed information, feel free to contact us via our 24/7 WhatsApp communication line, our website's messaging applications, or our email lines.

our Payments and Refund Policy

You can make payments for your tour through the following methods:

• At Our Offices: You can make your payment in person at any of our offices.

• Via Our Website: Make secure online payments through our official website.

• During the Tour: Payments can also be made directly during the tour.

Refund Policy:

In accordance with the Turkish Consumer Protection Law and related regulations, our refund policy is as follows:

• Cancellation by the Customer:

  • If the customer cancels the tour more than 30 days before the departure date, a full refund will be issued.

  • If the customer cancels the tour between 15 to 30 days before the departure date, 50% of the payment will be refunded.

  • If the customer cancels the tour less than 15 days before the departure date, no refund will be issued.

• Cancellation by the Company:

  • In the event that the company cancels the tour, a full refund will be issued to the customer.

  • The company may offer an alternative tour or reschedule the tour at no additional cost to the customer.

• Changes and Amendments:

  • Customers can request changes or amendments to their booking up to 15 days before the departure date. Changes are subject to availability and may incur additional charges.

• Refund Process:

  • Refunds will be processed within 14 business days after receiving the cancellation request.

  • Refunds will be made using the same payment method as the original transaction.

Legal Basis:

• Consumer Protection Law (No. 6502): This law regulates the conditions for refunds and cancellations to protect consumer rights.

• Regulation on Distance Contracts: Regulates consumer rights in sales made over the internet.

For more detailed information or assistance, please contact us via our 24/7 WhatsApp communication line, our website's messaging applications, or our email lines. We are here to help you with any questions or information requests you may have.

Special Conditions for Last-Minute Bookings:

• Prepayment for Last-Minute Bookings: For tours booked one week before the departure date, a prepayment of 25% of the tour cost is required.

• Non-Refundable Prepayment: In case of cancellation for these last-minute bookings, the prepayment will not be refunded.

Refund Policy for Full Payments:

• Full Payment Refund: If a customer has paid the full amount for the tour and decides to cancel, 75% of the payment will be refunded if the cancellation occurs on the same day of booking.